The log in is normally the persons first and last name with a space in-between. Example: Gary Nieman (to verify user name see below in bold)
Then go to Insite and Click “Forgot Your Password?” > Type in your user name > Click ‘Email My Password” the system will use the on file email address to send that user their password.
If you would like to verify the users log in go to the Customer > Administration > and their log in will be listed at the bottom of that page.